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Home > Terms and Conditions > Repairs and Support
 

Repairs and Support

Product Support -

iQBio and its affiliated companies endeavor to provide the best quality service and support for our products.  Should the original purchaser experience an issue with one of our products within the first thirty days after purchase, iQBio will provide free technical support assistance to remedy the issue.  If you need assistance after carefully reading the accompanying manual to resolve the issue, please call our toll free technical support hotline at 1-800-519-8800 and a support engineer will assist you.  If you experience a problem with your product beyond the initial thirty day period, you have the following options available for support:

  • Email support for all of our products is offered during the term of the warranty.  Please email support@iqbio.netwith your issue and we will endeavor to reply with a resolution to the matter within 72 business hours.

  • Expedited Support is available for a fee of $75 per incident for user training, product reset, and other non product defect related issues.

  • Product manufacturers including iQBio offer support pages on their websites, FAQ's, text chat and other methods that will address many of the issues that are not covered by reading the instruction and installation manuals with the accompanying product.

  • Expedited Support (Telephone or Text Chat) beyond the warranty period or for products not purchased from iQBio or its affiliated companies will be billed at a rate of $100 per hour with a minimum of 1/2 hour.
  • ASG WILL NOT offer any type of on-site repair or maintenance outside of the State of Washington so as to not create a nexus for sales and use tax purposes.

Please feel free to contact us at any time at 1-800-519-8800 or use our online chat interface to speak with a representative now.

This secure online store uses strong SSL encryption technologies to protect your data and is designed to service Artemis Solutions Group of Companies customers within the United States and Canada. All other International Customers, please contact our office at sales@asgglobalinc.com or use our Live Chat Feature Now for ordering assistance. NOTE - ALL Canadian Customers will incur a charge per order for customs clearance charges by FedEx or UPS and will be invoiced the appropriate PST and GST before delivery by the shipping company.ASG does not charge sales tax within the United States except for the State of Washington (Destination Based Sales Tax Calculation RCW 82.14.390).


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