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Home > Terms and Conditions > Warranties
 

Warranties

Manufacturers Responsibility Priority

All warranty and repairs are the responsibility of the manufacturer and the limitations that apply to their warranties.  Please contact the Manufacturer of your product for warranty service.

Where Artemis Solutions Group or any of its subsidiary companies are the manufacturer of the device, the following warranty statement will apply.

ASG and iQBio Product Warranties

All of the BioCert®, BioSaf®, PCLokR, and iQBio products are covered by the below warranty statement.  For warranty service and support, please contact:

In the United States, Canada, Mexico and Central / South America  and Australasia -

Artemis Solutions Group
iQBio Support Department
PO Box 403
Freeland, WA 98249
360-331-1071
support@iqbio.net

In the European Union and other parts of the world

Intelligent Biometric Solutions
iQBio Support
BioCert iQBio Metrics, LTD, UK
The White House
Main Street
Helperby, York YO612PW
Phone - (44) 0207-071-5628
Fax - (44) 0142-336-0778 
duncan@iqbio.net

Warranty Period - Product Lines

  • BioCert Door Locks & Deadbolts - 1 Year
  • BioCert Software - 1 Year
  • BioCert PC Products - 1 Year
  • BioSaf Storage Devices - 1 Year
  • ALL OTHER PRODUCTS - 1 Year or Other Warranty as Identified by and THROUGH the Manufacturer

BioCert, BioSaf and iQBio Warranty Statement -

Intelligent Biometric Solutions, iQBio, Inc. USA and/or Artemis Solutions Groups (ASG) warranty obligations are limited to the terms set forth below.  Please read carefully:

[iQBio, Inc. and/or ASG (USA)] (herein referred to as iQBio, We, Us, or Our(s)), warrant this BioCert, BioSaf or iQBio branded product against defects in materials and workmanship under normal use for a period as listed above from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, We will at our option either

(1) repair the hardware defect at no charge, using new or refurbished replacement parts, or

(2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or

(3) refund the purchase price of the product. We may request that you replace defective parts with new or refurbished user-installable parts that we provide in fulfillment of its warranty obligation.

A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by us, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property. Parts provided by us in fulfillment of our warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to us and becomes our property. 

EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to hardware products manufactured by or for Us that can be identified by the "iQBio" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any products not manufactured by iQBio. Manufacturers, suppliers, or publishers, other than iQBio, may provide their own warranties to the end user purchaser, but iQBio, in so far as permitted by law, provides their products "as is". iQBio do not warrant that the operation of the product will be uninterrupted or error-free. iQBio is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-iQBio products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by IQBio; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of iQBio or an iQBio Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of iQBio; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any iQBio serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, IQBIO SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF IQBIO CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND  TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY IQBIO IN ITS SOLE DISCRETION.

No IQBio reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, IQBIO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH IQBIO PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. IQBIO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PERSONAL PROPERTY BEING SECURED BY THIS DEVICE.

CONSUMER PROTECTION LAWS

FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province.  This Limited Warranty is governed by and construed under the laws of the United States of America, State of Washington, County of Island.  All Service and Support questions should be directed in writing to:  Intelligent Biometric Solutions Limited, ASG, PO Box 403, Freeland, WA 98249 USA or by email to support@iqbio.net.

Warranty Return Guidelines:

This warranty guarantees that the product purchased will work for the specified time above under its regular intended use.

ASG is not responsible for items malfunctioning due to misuse, accidents, or unauthorized modifications. ASG shall repair or replace any product that is returned in accordance with the criteria outlined below:

  • Device is undamaged physically including fingerprint sensor damage
  • All BioCert, BioSaf or iQBio labels and markings are intact
  • Customer provides original purchase documentation
  • Customer has a valid RMA number (from support@iqbio.net)

 

Please feel free to contact us at any time at 1-800-519-8800 or use our online chat interface to speak with a representative now.

This secure online store uses strong SSL encryption technologies to protect your data and is designed to service Artemis Solutions Group of Companies customers within the United States and Canada. All other International Customers, please contact our office at sales@asgglobalinc.com or use our Live Chat Feature Now for ordering assistance. NOTE - ALL Canadian Customers will incur a charge per order for customs clearance charges by FedEx or UPS and will be invoiced the appropriate PST and GST before delivery by the shipping company.ASG does not charge sales tax within the United States except for the State of Washington (Destination Based Sales Tax Calculation RCW 82.14.390).


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