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Shipping Policy - Domestic Shipment

Our minimum shipping rates for Ground Shipment within the United States lower 48 are as follows:

Order Amount Shipping Charge
$100 - $250 FREE Ground USA
$250 - $1000 FREE Ground USA
Over $1000 FREE Ground USA

As always, expedited shipping will continue to be quoted on an individual basis, as will all shipping to Alaska, Hawaii, other U.S. Territories and International orders.

Other shipping options may be available to you through the checkout process.

Return and RMA Policies

Orders shipped outside the United States do not qualify for return authorization. Items held in customs by receiving country will NOT be reimbursed.

Return Policy - RMA (Return Merchandise Authorization)

The following products are considered "consumables". These items are highly susceptible to changes in temperature, humidity, other environmental factors. These products can be easily damaged by misuse, mishandling, improper storage, or improper encoding and other factors outside of our control. These items, if returned, cannot be re-sold by us as new.

As such the following products DO NOT QUALIFY for ANY return privilege once received by the customer:

  • PVC ID Cards

  • Magnetic Stripe Cards

  • Smart Cards - Contact or Contactless

  • ID Card Ribbons

  • ID Card Cleaning Kits

  • ID Card Rollers, repair parts, and cleaning cards.

  • Other "Consumable Products"

  • Software and Software Developer Kits

  • Custom Printed and/or Encoded Cards with Prior Proof Approval

Please use the utmost care to ensure that you are ordering the correct product and part number for your ID Card Printer or the correct card type for your Smart Card Project as the above products WILL NOT BE ALLOWED AN RMA for ANY reason. Our smart cards conform to the ISO7816 or ISO14443 Specification and our Magnetic Stripe Cards conform to the ISO7811 specification. ALL SALES ARE FINAL ON THE ABOVE PRODUCTS. IF These products are damaged in transit, we will file a claim with the carrier and replace the product. No other accommodation will be provided.

Non-defective Biometric and ID Card Printer products sold by iQBio or its affiliated companies are sold on a no-return basis once installed.

Verified Defective product must be returned to iQBio for replacement or refund within 10 days of RMA (Return Merchandise Authorization). To request an RMA for a qualified product, please email [email protected] within 10 days of making your purchase.

Non-defective may be returned within 15 days of purchase - Non Defective, qualified products with an RMA authorization are subject to a 15% restocking fee. To request an RMA for a qualified product, please email [email protected] within 10 days of making your purchase.

Manufacturers Warranties - Items with warranties provided by the original manufacturer are subject to the terms and conditions of the individual warranties as spelled out in the accompanying materials received with the products. No additional terms of warranty or waiver of warranty privileges provided by the manufacturer are offered by iQBio and it's affiliated companies.